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Before you cancel, please note:

Orders are processed within 24 hours and dispatched immediately after. If your order has already been dispatched, cancellation may not be possible — but we can help with an exchange or store credit instead.

Picked Cash on Delivery by mistake and want to switch to prepaid instead of cancelling? Just mention that below with your order number and we'll help if the order hasn't shipped yet.

Fill the form below with your order number and we'll confirm the status as soon as possible.

Since orders are processed within 24 hours, address changes are only possible if your order hasn't been dispatched yet. Share your order number and the corrected details below and we'll update it if we still can.

Click here to track your order instantly:

1. Orders are processed within 24 hours and dispatched immediately after

2. Delivery takes 2-5 business days (often sooner, depending on your location)

Tracking didn't help? Fill the form below and we'll look into it.

Tip: Check your SMS, WhatsApp and email spam folder for a message from Urbaniva with your tracking link.

To process this quickly:

1. Please share your order number and what you received instead

2. Our team will verify and arrange a replacement or refund within 24-48 hours

To process your claim quickly:

1. Please describe the damage clearly in the message below

2. Claims must be raised within 24 hours of delivery